Return and Refund Policy

Thank you for shopping with https://aeigis.in/. We want you to have a seamless and satisfying shopping experience. Please take a moment to read our Return and Refund Policy to understand the terms and conditions associated with returns and refunds.

1. Returns:

1.1. Eligibility for Returns:

We accept returns for products that meet the following conditions:

a) The product is eligible for return within 7 days from the date of delivery.

b) The product is unused, unworn, and in its original condition.

c) The product is in its original packaging, including all tags, labels, and accessories.

 

1.2. Return Process:

To initiate a return, please follow these steps:

a) Contact our customer support team within the specified return period with your order details and reason for the return.

b) Our support team will guide you through the return process and provide you with a Reference Number if applicable.

c) Package the product securely and include all original packaging.

d) Ship the product back to the provided return address along with the Reference Number (if applicable).

e) We recommend using a trackable shipping method for your return.

f) Once we receive the returned product and verify its condition, we will process your refund.

 

1.3. Return Shipping Costs:

a) If the return is due to our error (e.g., wrong item shipped, damaged product), we will cover the return shipping costs.

b) If the return is due to the customer's preference or other non-error reasons, the customer is responsible for the return shipping costs.

 

2. Refunds:

2.1. Refund Processing Time:

Once your return is received and inspected, we will process your refund within 7 business days. The refund will be issued in the original payment method used for the purchase.

 

2.2. Non-Refundable Items:

a) Shipping charges are non-refundable, except in cases where the return is due to our error.

b) If the returned product does not meet the return eligibility criteria, we reserve the right to refuse a refund and may return the product to the customer at their expense.

 

3. Cancellations:

3.1. Order Cancellation by the Customer:

Customers can request order cancellations within 24 hours of placing the order. After that period, the cancellation may not be possible if the order is already in the processing stage.

 

3.2. Order Cancellation by https://aeigis.in/:

We reserve the right to cancel an order if:

a) The product is out of stock or unavailable.

b) There are pricing errors or inaccuracies on the website.

c) The order violates our terms of service or any applicable laws.

 

4. Exchange Policy:

Unfortunately, we do not offer direct exchanges. If you wish to exchange a product, you must follow the standard return process and place a new order for the desired item.

 

5. Contact Us:

If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team at +91-8950357171 or aeigis.website@gmail.com.

 

Please note that this Return and Refund Policy is subject to change without prior notice. It is advisable to review this policy periodically to stay updated with any modifications.